Level 1: Filing a Grievance
Customers can register a grievance through the following channels:
In Person
Approach the nearest Customer Fulfillment Center (CFC) to record the grievance in the complaint register.
Letter
Navadhan Capital Private Limited,601 & 602, Ecostar,
Vishveshwar Nagar,
Goregaon East, Mumbai
400063
Level 2: Grievance Redressal Officer (GRO)
Grievances filed via email, phone, or letter are assigned directly to the GRO. Grievances filed at a CFC that remain unresolved will be escalated to the GRO. Expected resolution time is up to 15 days.
Sahitya Kumar Dummeedi
Grievance Redressal Officer (GRO)
(+91) 74001 21189 (Mon - Fri, 10:00 AM - 6:00 PM)
Level 3: Principal Nodal Officer (PNO)
If the grievance remains unresolved, customers may write to the PNO. Expected resolution time is up to 15 days.
Mr. Vijay Haswani
Head Risk & Compliance | Principal Nodal Officer
(+91) 98336 34749 (Mon - Fri, 10:00 AM - 6:00 PM)
Level 4: Reserve Bank of India (RBI) Ombudsman
If the complaint is not resolved within 30 days of registration, you may approach the Reserve Bank of India under the Reserve Bank Integrated Ombudsman Scheme (RB-IOS), 2026.
Complaint Portal
https://cms.rbi.org.inContact Center (Toll Free)
14448
(Mon - Sat, 8:00 AM - 10:00 PM)